If you find a defect in the delivered product, please contact us using our store's inquiry form within 5 days of receiving the product, along with your name, order ID, and an image of the defective part and an image of the entire product.
*Customers are responsible for paying shipping costs for returns. Thank you for your understanding.
[We cannot accept returns if the following items apply]
・Incorrect image ・Incorrect order size specification ・Return of non-defective products due to customer's convenience ・Products that have been delivered for more than 6 days ・Products that have been used by the customer ・Products that have been soiled or damaged by the customer ・Product tags , if accessories etc. are soiled, damaged, lost, or discarded; products that have been soiled by customers trying them on; and other products eligible for special projects (lucky bags, etc.)
・Hygiene products such as underwear and socks ・Minor marks due to manufacturing methods (things that will come off with washing)
- Regarding frayed threads (thread ends) If the threads of the product are frayed, if the fray does not cause a hole to form when pulled, there is no problem with the product itself. Please use scissors to cut off any fraying before use.
If you think there is a defect such as a hole, please contact us using our store's inquiry form.