Please read before purchasing
About customs duties
There are no customs duties on products purchased on this site.
*Customs duties will be charged only to those who reside in Brazil.
Delivery and arrival times for products purchased on this site
We have warehouses overseas, so we ship your order from our overseas warehouses as soon as we receive it.
Please note that we will not be able to accommodate your desired delivery date and time even if you write it in the comments section.
Time from order to delivery
It will take approximately 5 to 12 business days (excluding Saturdays, Sundays, and public holidays) from the time of your order (after payment has been confirmed) to the time of shipping.
*Please note that this period applies when your order is placed on a business day.
*Please note that we do not ship on Saturdays and Sundays.
* Also, orders placed after 5pm on Friday will be shipped on Monday or later, so please place your order early.
*Even if you order multiple items together, shipping costs will be a flat 700 yen. *Delivery times may vary for popular items.
*If stains, dirt, or other defects are found during product inspection, we will work with our partner factory to replace the product. In that case, please note that the shipping date of the product will be delayed.
Notes when placing an order
When placing an order, please be sure to enter your full real name on the purchase process screen.
If you place an order using a nickname, there is a possibility that we will not be able to deliver the product to you if it is inspected by customs.
In this case, please note that we cannot refund the product price .
I haven't received an order completion email
We have confirmed that there is an issue where customers are not receiving order confirmation emails from our store .
This seems to be mainly occurring with carrier email addresses such as @ezweb.ne.jp, @docomo.ne.jp, and @softbank.ne.jp. It seems to be a side effect of improved email filtering, and is an issue that is occurring nationwide.
We have also received reports that the email ended up in your spam folder, so please be sure to check your spam or promotions folder.
We also recommend that you register using Gmail, which reduces the chance of your email not being delivered.
There is no problem with the ordering system, so the order itself has been received properly. The issue is that the automated email sent from our store has not been received.
Cancellation of ordered items
Please note that we cannot accept cancellations as we will begin the ordering process as soon as your order is confirmed.
Please note that we cannot accept changes to order details such as size or color after your order has been confirmed.
Regarding out-of-stock items and shipping failures after ordering
Our store has a high level of inventory fluidity, so there may be cases where items are out of stock or cannot be delivered after an order is placed.
In the unlikely event that the product is out of stock or has a shipping defect, we will contact you by email.
Please note that we may not be able to secure stock for back-ordered items depending on the supplier's situation.
Regarding long-term absence and incomplete address
If the storage period for your package has expired, we will notify you by sending you a notice of absence. Please use the notice of absence to request redelivery yourself.
Please note that any items that have been delivered for more than 10 days will be automatically returned to our overseas warehouse and the order will be cancelled.
Please note that we cannot refund the price of any products that have been cancelled due to this.
If your package is returned due to an unknown address, it will be considered as an extended absence, so please make sure that your address is correct.
* If the shipping address is incorrect, the package will be returned as the address is unknown.
・We have noticed that many customers forget to fill in their address, so please check it when you make your purchase.
* We cannot accept reshipment.
If cancellations due to customer reasons (long-term absence, incorrect address, etc.) continue, we will take measures to restrict payment methods. Please receive your ordered items within the period.
Please read the following precautions before placing your order
1) The color of the product may differ from the image depending on the lighting conditions and indoors.
In addition, depending on the usage environment of the monitor, such as a smartphone or PC, the color of the actual product may look slightly different from the actual product, so please understand this before purchasing.
2) Once an order has been placed, we cannot accept requests to change the color, size, payment method, etc. of the product, so please double-check before placing your order.
Personal Information
Please rest assured that your personal information will not be used for any purpose other than shipping.
We will respond to inquiries by email within 3 business days, excluding Saturdays, Sundays, and holidays.