Please read before purchasing

Notes on Placing an Order

When placing an order, please make sure to enter your full real name on the purchase procedure screen.

If you place an order with a nickname, there is a possibility that the product cannot be delivered if customs inspection occurs.

In such a case, please understand that we cannot refund the product price.

Order Confirmation Email Not Received

We have confirmed instances where "order confirmation emails from our store are not received."

This issue mainly occurs with carrier emails from @ezweb.ne.jp, @docomo.ne.jp, and @softbank.ne.jp. It seems to be a nationwide issue, likely a side effect of improved email filtering functions.

We have also received reports of emails ending up in "spam folders," so please check your spam or promotions folder.

We also recommend registering with Gmail, as there is less chance of delivery failure.

Please note that there is no problem with the order system, and your order has been properly received. This issue only pertains to the automatic emails sent from our store not being received.

About Order Cancellations

Please understand that we cannot accept cancellations as we proceed with the ordering process as soon as your order is confirmed.

Furthermore, please understand that we cannot accept changes to order details such as size, color, or payment method after the order has been confirmed.

Out of Stock / Shipping Defects After Ordering

Our inventory fluctuates rapidly, and items may be out of stock or have shipping defects after an order is placed.
In the event that an item is out of stock or has a shipping defect, we will contact you by email.
Especially for取り寄せ商品 (items ordered on demand), we may not be able to secure stock depending on the supplier's situation. Please be aware of this in advance.

Regarding Long-Term Absence / Incorrect Address

If the package storage period expires, we will notify you with an absence notice. Please request redelivery yourself using the absence notice.

Items that have passed 10 days or more from the initial delivery date will automatically be returned to our overseas warehouse and disposed of. Please be aware of this.

Additionally, please note that product代金 (price) cannot be refunded for cancellations under these circumstances.

If an item is returned due to an unknown address, it will be considered a long-term absence, so please carefully confirm that your address is entered correctly.

※If there is an error in the shipping address, the item will be returned due to an unknown address.

・Many street numbers are often missing, so please check when purchasing.

※We cannot accept re-shipments.

If cancellations due to customer convenience (long-term absence, incorrect address) continue, we will take measures to restrict payment methods. Please make sure to receive your ordered items within the specified period.